Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.
To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`.
Alternatively, you can add an exception to the SSL Certificate via Keychain.
If you are affected and you are unable to locate the mail server hostname - please raise a support ticket.
Wednesday, March 20, 2019
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